I just got a Large Big Green Egg with a nest. When I was at the store, they asked if I wanted one already put together, so I said yes. They gave me a nest that had a medium sitting in it.
Now, when I put my large in it, it fits fine; however, when I open it, if I push on it a little, it starts to slip out. It looks as if I don't save it, it will fall completely out.
The nest has little rubber protectors on each bar holding the egg. It appears that as it starts to slip, these protectors are slipping off, which very well may be what is causing this.
My question is, is it normal to have these rubber protectors on the 4 middle bars that hold the egg in place? I'm not sure if the store maybe added these just because they had a medium egg sitting inside the nest which was a few inches too small (the bars did not touch it).
It seems that removing them might solve this issue; however, I by no means want to do this if it will scratch up the egg. Since it was already put together, I don't know if they were supposed to be there in normal use or not.
Best Answer
The nest for the Egg should fit snugly in the grill, and you should never get the sense that it is tipping or sliding when opening the lid. If this is the case, then either the nest was not properly assembled, or it is not the correct nest for your grill.
You should contact Big Green Egg corporate with your issue. It may behoove you to take pictures, and offer to e-mail them to the rep that is assigned to your issue. You should also mention the name of the distributor, as I am sure the manufacturer would want to know if their product and brand are being represented poorly.
That will probably bring resolution to your problem. You can also bring your issue to their online community: http://eggheadforum.com/