240v 3 prong – no voltage with neutral

240v

My 3 prong 240v outlet shows 240v when measuring across red and black wires. However, when testing either hot to the third wire I get 0 volts. My understanding is it should be 120v.

What does this signify?

At the breaker box each wire going into the double breaker show 120v when testing from it to the neutral bar.

Best Answer

The third wire is not connected, either broken somewhere along its path or there's a missing connection in one of the junction box leading to the outlet.

If there's multiple connection boxes from the panel to the outlet, you can test at each to figure where the problem is. Either a nut came loose somewhere or a wire was cut/torn.

The question doesn't make it clear whether you are in a location with 240 and ground, or 240 with neutral and ground, but the answer remains the same, the third wire is disconnected somewhere.