Does your garage door opener plug into an outlet located nearby? If so the answer is yes, you can just use a plug mounted protector. It does not need to be specific to your opener model or type:
But if you've had a problem like this, your better bet may be a Whole House unit. And your best bet is to use both.
I created a little guide Whole House surge protection over here:
http://obviously.com/1482/Whole-House-Surge-Protectors
(I was working on protecting a fire alarm and some boiler motors, but the principle is the same).
Be warned that "power strip surge protectors, despite impressive sounding warranties, have a limited record in protecting devices. Some are poorly designed, others are actually fraudulent knock offs". The whole house ones are only made by respected companies and they do actually work.
I called up tech support this morning.
They told me that if the gateway said it was programmed (as indicated by a steady blue light), but the device wasn't appearing, it meant that I needed to reset the gateway.
Resetting the Gateway
The process for resetting the gateway is you disconnect it from power, then press the recessed button located on the long side above the logo sticker - I used a bent paperclip to do this. While still pressing the button, connect it to power.
Once you see the "yellow" (looked orange to me) light come on, you can release the button.
The device should now be reset. The green light will flash indicating that it's trying to get an internet connection. Eventually it should become solid (within ~20 seconds), indicating that it has its connection.
Adding the Device
Login to your account on your computer or phone again and tell it to add the device. Press the learn button on the motor and within ~5 seconds the main lightbulbs on the motor (not the smaller LEDs) should flash, indicating that the gateway has successfully been connected.
Check your account again and the device should now appear properly.
Hope this helps other people.
Best Answer
This may be caused by the air pressure sensors in your tires (TPMS). They operate at 315 MHz. Some garage door opener remotes operate at 315 MHz. If that's the case the troubleshooting procedures outlined above will not work because the sensors have their own internal battery. Although I would try disconnecting the battery first just because it's so easy to do and will rule out anything involved with the car electronics. If that doesn't do it then you can try removing the tires from the vehicle and get them far enough away from the garage door and see if that solves it. One tire might have a rogue sensor causing the problem.
I would also ask you neighbors to try new batteries in their remote so it sends out a stronger signal.