Electrical – Circuit Breakers on and outlets not working

electrical

I have multiple outlets and lights in different rooms not working and the circuit breakers have not popped. Also, the boiler circuit breaker has not popped and it is not working either. I have tested all the outlets and circuit breakers and GFCI's and the circuit breakers are showing only one light on my tester.

Best Answer

Given that your circuits are "dead", we know hot or neutral is bad. Since the magic-8-ball tester* is able to light any lights at all, we know hot must be good. Therefore neutral is bad.

Neutral broken on one single branch circuit

This is an annoying but ordinary failure. Unless you have been doing recent construction (nail through power cable), the cause is almost never the wire proper, but at the ends of the wire.

And there, the most common failure point is a cheap connection method called a "backstab", where a wire is jabbed into a hole and magic fingers grab it. They're not magic, they fail all the time just like this. This does not apply to types where you have to tighten the screw to clamp it. Most of us hunt down backstabs and kill them on sight, twisting the wires out (to preserve length) and moving the connection to a side screw or screw-to-clamp.

Neutral broken on exactly two related circuits

This is a neutral failure in a multi-wire branch circuit, which is a single circuit that carries two hots and shares 1 neutral. Like the above, it's a local problem you'll need to fix yourself, but like the below, it's a serious hazard, affecting only loads in that circuit.

Neutral broken on several circuits

Call your power company and report an outage. Now.

This is an emergency and you need to shut off all your breakers until it is fixed. Failing to do so can fry your appliances and possibly start a fire.

What's going on? North American houses are supplied ~240V power, on two poles, L1 and L2. At the midpoint (120V) a wire is brought out called "neutral". L1-neutral is 120V. L2-neutral is 120V. If you're wondering, the taller slot on your 120V sockets is neutral, the shorter slot is either L1 or L2 depending on which space the breaker is in.

Now if neutral breaks on the supply side, L1-L2 is still 240V. However Neutral is floating, which means L1-neutral and L2-neutral aren't 120V each, they only sum to 240V. Yikes: if one is significantly less than 120V, the other is significantly more and that is frying equipment and starting fires!

This is most likely on the power company, so call them up and tell them it's an outage, and tell them some guy on the Internet called it a "lost neutral". They know how urgent it is.


* So named because the "reasons" on its legend are made-up, confusing and wrong. But the three lights are useful.