Electrical – Replacing 3-way switches with C by GE smart switches

electricalsmart-switchwiring

I’m replacing 2 switches in a 4-gang switchbox with C by GE paddle switches. I’m able to confidently identity all of the wires in the box. The first and last switches are 3-way switches; the second and third single pole. I’m only replacing the latter. The first 3 switches share a line wire, the wire being looped around the first 2 and plugged in the third. There are 4 neutral wires capped together and 4 ground wires capped together. One of each came with the line wire, and the other three of each went with the load wires. In starting to replace the third switch, I initially wired the new switch with the neutral and ground wire that went with the load wire. Nothing happened, the switch didn’t power on. Before giving up, I realized I probably used the wrong neutral and ground wires. So I used the ones that came with the line wire. The switch powered on, but the lights didn’t come on, and also I noticed the lights for the first switch didn’t come on (I don’t remember checking the second switch, but I’m guessing it wasn’t working either). So……I guess my question is do I need to add wires (my research is telling me this called a pigtail??) so that each switch, old and new, has their own wires? I feel like I need to do that for the line wire and for the ground and neutral wires going into the new switches.enter image description here

Best Answer

All the neutrals go together

Your problem is that you're splitting up the existing bundle of neutrals, leaving no way for power to return back to the utility from the light. Instead, you need to add the switch's neutral wire to the existing bundle of neutrals; this is also true of the grounds, as well.