Electrical – Why is the electric going on only in half the house

electrical

I need to know how my electric would be going out only in half my home.

I have a electrical pole leaning forward toward my yard away from my house.
My electric has been going off in all my mobile home except my fridge and two outlets and my master bedroom and master bathroom – everything else is kicking off, including my heat pump.

The heat pump makes a big sound that sounds like it is begging for electricity, then my electric will go off. It kicks off a few minutes then comes back in.

We have had the transformer changed, the electric company also fixed the clips at the top of my pole. This seems to have fixed the problem for about a week, but it snowed and was cold, and now it went back off. The power stays off a few mins then kicks backs on. My husband went to wiggle the wires going into the box out on the pole and the electric comes back on.

I don't know if this is the problem where the pole is leaning crinkling the wires into my outside box up but seems like that's causing it to go off or the wire into the box on the pole is being pushed up and not straight causing it.

Best Answer

Your question lacks details we need to accurately answer your question (see my comments above). However, it sounds like you are losing one leg of your service. In the US (are you in the US or Canada?) electricity is delivered in 110 volt increments (commonly referred to as "legs"). Each house has two of these "legs" delivered to it. Again, each "leg" carries 110 volts. When you need more power (e.g. for clothes dryers, water heaters, AC, etc.) these two legs are combined to provide 220 volts. Everything else in your home will get electricity from one leg or the other. If one of these legs fails (e.g. by a connection being broken due to a bad transformer or a damaged pole) then you will lose electricity in "half" of your home.

The heat pump probably runs on 220 volts and requires both legs to run properly. You are probably hearing it strain to start on just one leg. This is dangerous to both you and the heat pump. You will either burn out the motor or start a fire (maybe both).