Heat pump only running above 35 degrees

heat-pumpheatingthermostat

We have just moved into a house with a Lennox XP17 heat pump. It has two stages of electric heat strips in addition to the heat pump.

In observing the power bill, I have been astonished at the rate we are going through kWh. I did some more research last night to see if everything is working right, and in the process I discovered that the outdoor unit wasn't running, at all. Yet the air coming out of the vents was very warm, which explained the power consumption. It was about 20 degrees outside last night.

The thermostat (a plain Jane Honeywell non-programmable) only shows "Heat on" and gives no indication that the aux stages are running. Emergency Heat is not on.

I suspected a wiring issue but when I switch to emergency heat, same result.

I checked the thermostat setups too, it is set correctly as a heat pump. Surely HVAC manufacturers and installers don't still think that heat pumps are not efficient below 35 F. Is this a setting on the heat pump or on the air handler, or is this a thermostat problem?

Best Answer

The Lennox XP17 series is certainly capable of operating at lower outdoor temperatures than 35F with reasonable efficiency. The extended performance tables on these units are published by Lennox at the following url:

http://tech.lennoxintl.com/C03e7o14l/UfSSOXTazc/ehb_xp17_1512.pdf

Beginning on page 16, they list performance information for different indoor/outdoor combinations. For most combinations, the designed performance of the unit at an outdoor air temperature of 17F is about 60% of the full rated capacity.

One likely cause of the problem you describe is that your unit is equipped with an optional outdoor thermostat kit which is set much too conservatively (Lennox Part 56A87 or similar). This part is often used to automatically disable the outdoor unit during extremely cold temperatures and it is usually located somewhere in the control section of the outdoor condenser.