This is my first question on the DIY stack so be gentle with me!
Background
We just had new quartz counters installed in our kitchen renovation. We have done everything else our selves, but we figured we would use professionals for the counter top since we wanted to make sure it looked perfect. It is a medium sized L shaped counter area and due to the size of the counter the installer informed us that it would require two seams and gave us a few options for where they could locate the seams. We were a bit concerned about this but he assured us that you would not notice the seams unless you really looked for them.
Fast forward a few weeks to the installation date. The counters looked FANTASTIC as they were being installed. Unfortunately, once the installers finished and were ready for us to sign the satisfaction form we took a look at the seams and they are very noticeable. We refused to sign the satisfaction form at this point in time because we wanted to investigate it further.
Question
How noticeable should the seams be for a quartz counter installation? Obviously this depends on the texture and color of the counter, but is it something that should ever be painfully obvious? Do the pictures below illustrate what can be expected for this type of counter?
Update 1
Based on the feedback I received from this site, as well as a few other companies I contacted for consultation, I have determined that this is NOT the normal for this type of counter installation. The general consensus is:
- There is a pretty serious shade difference on either side of the seam which is not acceptable.
- There should only be a single seam for this type of installation.
- Most likely the company was trying to cut costs by using a single slab of the material.
I have contacted the company that provided the counter tops and they are sending someone out to take a look at the counters and see if there is anything they can do. I will update this post again once we get to a final solution.
Update 2
The company has been great to work with to resolve this issue. Unfortunately, because the counter was already cut they couldn't do anything about the double seams, which is annoying. However, they did have their crew out to my house twice to get the seams as minimal as possible (both look great now) and to fix a few chips in the counter. I would leave the following advice for anyone else having a counter install:
- Be sure to ask that the the company installing your counter use as few seams as possible. This is likely going to increase the material cost for the counter but is well worth it in the long run.
- Ask for opinions from the installer on your counter selection. The color we went with in this case is very difficult to install because the seams are very visible and it is difficult to mix the filler to match. This is the consensus we received from multiple installers. If we would have known this, we would have definitely gone with something that is easier to install.
- Think twice before going with Quartz. We went with the top of the line Quartz so it was very comparable from a cost standpoint to granite. We were sold on the fact that it is zero maintenance and is supposedly as durable as granite. Unfortunately, this is not the case. It is very difficult to clean well and it chips extremely easily. We have seen small chips from dropping a very light weight ceramic plate on the counter from ~1 foot. The plate didn't even chip or break!
Best Answer
I wouldn't sign the form if you were told that you wouldn't be able to notice the seams. As Jack says, they are in horrible locations. But the #1 thing I am thinking about is I have had granite and quartz installed on at least 30-40 kitchens, with at least 15-20 Ls. You have two sheets, not 3 and your seam is in the corner. If they are using smaller pieces they could easily be using leftovers from other jobs, maybe really costing them nothing more than labor. I would have never allowed them to install 3 slabs there. That is the biggest mistake.
I have had many many companies propose something like this, a couple with no-see guarantees. I took two of them up on it in the beginning and they both looked like yours. Got the first one at 1/3 cost and told them to take the second one out. Never did I go for the three slabs.
Now the other issue is the install itself. To me - and I am just seeing a picture - it looks like the slabs aren't exactly level with each other. They may be off by 1/128th of an inch but it looks like they are off. Then you have the epoxy filler which was not mixed with a matching sparkle nor was it sanded/buffed properly at the site. I have paid a lot for high quality quartz and don't have pictures but the seams are much smaller than yours and really you couldn't see them unless you put a spot light on them.
The question is did you get what you paid for. Did this cost you $500-800 and you are expecting better? If you paid full/normal cost you probably just need them to come take the counters. You obviously aren't happy now. Let me tell you by the looks of your seams, they aren't going to look this good in 3-4 years. So you are seeing them in their best state.