How to solve an F-28 code problem on a Kenmore HE2 clothes washer


Our six year old Kenmore HE2Plus washer is flashing code F-28 about every third wash during its final spin. It's really irritating my wife as she has to stop the cycle and rerun the Rinse/Drain & Spin again, which washes out the fabric softener.

I researched this on the web and did not find a straight-forward solution. Some folks have replaced the motor controller unit (MCU), others the central control unit (CCU), others both, and results are sketchy . Another thing mentioned frequently is checking all electrical contacts between these units.

If you have fixed this problem on an HE2Plus I'd appreciate hearing what you did.

Best Answer


Bottom line: clean the discharge pump filter first if you get this code. Mine was clogged with years of accumulated junk (coins, pencil parts, keys, lint, etc.).

What I did: cleaned filter, cleaned all contacts (both ends) on CCU, MCU, interlock switches with Dentek Easy Brush, standard size, dipped in rubbing alcohol. Tested door switch, interlock switches and motor: all good.

To access the filter, remove three screws holding bottom front panel and remove panel. The discharge pump filter is located at the bottom right. Twist the 3" round white cover counterclockwise to remove the filter. Put a pan below to catch water. Note: I also suggest you temporarily disconnect the black hose coming down to the back of the filter from the washer and shake it to dislodge any junk in the hose.

Update 7/1/14: F-28 returned. Resolved by disconnecting the CCU motor connector MS2 and pinching in on the prongs to tighten the connection. Used a sharp pointed pick, and pressed in on both sides until they touched.

Update: 8/25/14: Got F-28 again. Disassembled the MI3 electrical connector (three blue wires)on top row of the CCU. This is the connector that was pinched as described above (Error: It was the MI3 connector instead of the MS2). The tiny metal clips inside were deformed from the previous pinching. Reformed them and reassembled. Problem solved for now.

Update: 10/16/14: The saga continues. Got F-28 again. Soldered MI3 wires directly to board on CCU and added bullet connectors to connect wires. Then, a couple of days later, got code again. This time removed the MCU (from front, after removing bottom panel and filter assembly). Observed that board contacts for the MI3 wires were oxidized. Took tiny jewelers flat-head screwdriver and scraped off oxidation. Also sanded wire-end connectors with folded 220 grit. Then compressed wire-end connectors slightly to make for tighter grip. No problem in a month. Think this fix should last a few years.