Ice maker dispenses multiple cubes (2-3 stuck together)

ice-makerrefrigerator

This is a Whirlpool refrigerator.
Model # WRX735SDHZ
Serial # K80905198

The ice maker routinely dispenses multiple ice cubes frozen together. Sometimes 2, sometimes 3. This causes one or both of these problems:

  1. Ice dispensing chute jammed. (Red Arrow)

  2. Ice maker exit hole Jammed (Blue Arrow)

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Both of these are fixable by manually breaking the offending cube clusters, but this happens 1-2 times a week and I'm worried that I'll break something trying to fix problem #2.

I've talked to Whirlpool, and their only solution was for me to have an Authorized Whirlpool Tech come out (from 122 miles away and at my expense!) to "have a look at it."

I'd simply like to reduce the amount of water being dispensed into the ice maker tray so that the cubes don't overflow slightly and freeze together.
I've considered trying to restrict the flow into the machine by the valve coming out of the wall that supplies water, but I assume that the ice maker has a sensor on it telling it when it's full, meaning that it will just flow until it's (over) full no matter how small a trickle is flowing.

Any suggestions?

Best Answer

I've got the same fridge and same problem. 3 cubes webbed together constantly. Jam at least once a week. Easy to fix by jabbing them to break them up. Usually 50 cubes fall to the floor because the tray is either overflowed or the chute is full from jam. I took cover off and appears to be no water level adjustment (like many videos show). Fridge is level. Best fridge, worst ice maker.

Edit: after finding another video, I did notice the water level adjustment screw on right edge (near center). Need a really short screw driver. I adjusted ½ turn clockwise. Will see tomorrow if that worked.

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