Motor is whining but does not agitate

washer

I bought a GE stack up Washer/Dryer GTUN275EM1WW (now, apparently, discontinued) 3 years ago and today it stopped working:

  • The motor makes the whining noise but it does not agitate the drum during washing and does not rotate it during spinning.
  • The water is pumped in and out normally.

Local repairmen say "you bought junk, talk to GE" (over the phone).

GE can send a repairman in 5 days (Diagnostic Fee $108.95 Does Not Include Parts & Labor).

Any suggestions?

Is there a chance that it's something trivial (e.g., a belt fell off)?

Best Answer

Turned out the belt fell off! Removed the front panel, put the belt back on, still works fine.