I bought a scratch and dent GE Dryer (model GTX42EASJWW) from AJMadison and had it professionally installed this morning.
It makes a concerning noise when I spin the drum – either by hand or in a cycle. I am trying to get a sense of how problematic this noise is, and/or how fixable I should expect it to be, so I can set my expectations when dealing with the company. Customer service has been quite hard to deal with for more mundane things and returning a dryer sounds like a real pain.
Here are two short videos I took of the dryer making the noise:
Best Answer
One thing that I wonder is that when they ship appliances like dryers with big moving parts, they often have little plastic or Styrofoam blocks used to hold those parts in place during shipping and you have to remove them when you install it. Sounds almost like someone forgot to remove one of them.