Shower – How to stop water from coming out of the shower head even when the diverter valve is shut on the tub faucet spout

shower

We just had the tub faucet with diverter valve spout replaced. It is the two valve wall mounted type faucet. Now when you open either or both faucet valves water comes out of the shower no matter whether the diverter is up or down on the spout. I pulled off the spout with diverter and put another brand new one on and the same thing happens. What can cause this and how can I fix it?

Best Answer

Could be that your diverter is not closing all the way. Without a picture.....I assume the shower attaches to the tub spout. If so, the diverter is not closing all the way or the diverter may have something blocking it from closing all the way.