Tile – How to fix this tile job

fireplacemosaictile

We had a contractor come in and tile our fireplace. The front (where the eye goes immediately) is not flush with the rest and creates a visible line that is driving us crazy. Is there anything we can do ourselves such as sanding or re-grouting that can fix this problem?

We have already paid a lot for the entire job as they also did the cement boards underneath. They are blaming the different thicknesses of the tiles for this look. Is this bad enough for them to come in and redo it from the ground up free of charge?
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Thanks!

Best Answer

There's nothing you can do to fix it short of tearing it out and starting over. Any sanding or grinding you might try will be even more evident in the difference in finish and texture.

I doubt there is a significant difference in the thickness of the ledger panels. But even if their is, that's part of the job of a tile setter - compensating for materials and substrate to get an even, clean, finished look.

I wouldn't be happy with it either. But it will mean tearing out much of the job to fix it. Good luck.