We have a Water-Right Impression Series Sanitizer Plus Softener, and our water has been "just right" for a number of years, up until about three weeks ago. Around that time the water went really soft, leaving my wife in particular feeling like she can't get soap completely off her skin or hair. If this is something that I can address through the use of a hardness test and updating the settings myself, I'd prefer to do that than calling out a plumber for obvious reasons.
The problem is that while Water-Right has a great video showing how to make adjustments to the unit's settings (including hardness) on YouTube:
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There is no guidance in the owner's manual for choosing a setting
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I have not been able to find any guidance online regarding the setting
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Water-Right has not responded to my request for information
So does anyone know this unit, and know what I would need to do in order to adjust the setting properly? Or know enough about the unit to tell me why I should call in a plumber with experience on these units instead of trying to address it myself?
Thank you very much in advance.
Best Answer
Ed Beal is right about personal preference. Although water that is too hard or too soft can also have implications for your water system and equipment such as pumps, dishwashers, etc.
Dealing strictly with the issue that your wife is having with soap not rinsing off easily you'll need to increase the hardness of your water. In order to determine how much, go to a local pool supply store and purchase a simple pool/spa water testing kit. You don't need anything fancy, you only want to measure PH levels. Follow the instructions and measure the current PH level of your water. That will give you a base point. Slowly adjust your water softener to increase the PH in small increments. Once you have it at a comfortable point measure it again and use that as your target PH level. You should be able to find info on adjusting PH in the instruction manual or on-line.
The link you posted in your question explains how to adjust hardness when following the installer setup instructions.