What does “can’t mix neutrals” mean, and how would neutrals get mixed

electricalneutralwiring

Electrician told me a problem I was having was caused by a new arc fault breaker they installed.

I was told you, "can't mix neutrals"

Can you describe what that means? How would these neutrals get mixed?

Best Answer

The problem

Somewhere in your house (or possibly multiple somewheres) there's a box where this is happening:

Neutrals being combined in a box

There are two cables coming in from the circuit panel. Each cable has a neutral and hot. When the loads were connected to those cables, the neutral from one cable was inadvertently connected to the hot from the other cable (through the load, that is -- if it was directly connected, that'd be a different problem).

Finding it

This is going to be the challenge. One possible method to find the offending box(es):

  1. Turn off all your circuits and open your electric panel.
  2. Turn one circuit on and make sure there's a reasonably steady-state load on it.
  3. Visibly trace where the hot from that breaker leaves then panel, and place a clamp meter around the corresponding neutral. If there's no current on that neutral, then you've found the offending circuit. For an MWBC or two pole circuit, you'll have to check both hot wires against the same neutral; the current on the neutral should be the sum of the current on the two hots.
  4. Make note of which lights/outlets have power, turn the circuit off, then open up those boxes and physically inspect for mismatched neutrals. Run the test again if you find an fix any.