Why is the remote control not opening the garage door

garage-doorgarage-door-opener

I'm having garage door issues. My opener model is a Genie H6000A, the following symptoms are happening:

  • Garage door opens/closes fine when the wall button is pressed and hold.
  • Garage door closes fine when remote control is pressed.
  • PROBLEM: Garage door will only open about ~10 inches when remote control button is pressed.

I will appreciate any ideas or suggestions.

TIA, Angel.

Best Answer

The fact that you have to hold down the indoor button to keep the garage door moving strongly suggests that the controller is detecting a problem. The fact that the problem only happen when going up strongly suggests that it's the opening tension which is mis-set. Get the manual and see what you can find out; it probably spells out handling just such an occurrence.