Wiring – I have older HVAC unit (heat pump) and looking for the C wire to hook up to Smart Thermostat

hvacthermostatthermostat-c-wirewiring

I spent 2 hours with Thermostat vendor, Ecobee and they couldn't help me.
I have R,G,Y,B and the white lead is not connected.
I need some guidance on how to get a Common wire.
I tested voltage and R-G, R-B, R-Y all give me 26 volts.
lead going to unit

So the red,blue,green and yellow were working fine with old thermostat, yet the Smart Ecobee3 needs a Common.
This is the leads coming in.

Any suggestions on how to get the Common wire?

This is a Whalen unit, about 15 years old.

Best Answer

You need a "Power Extender Kit (PEK) from Ecobee. I am surprised that the PEK wasn't included in your purchase of the smart thermostat. Mine was.

Visit their web site at

https://support.ecobee.com/hc/en-us/articles/234707528-ecobee3-lite-with-PEK-for-HeatPumps

Their web site also has a "Live Support" ; or, you can call them at 1.877.932.6233. They provide very good support service.

Sert