Learn English – had proposed or proposed

past-perfectpast-tensepast-vs-past-perfect

In the following paragraph, is it better to use 'had proposed the extended warranty' or 'proposed the extended warranty'?

If the customer doesn’t want to pay and maliciously blows us off to try and get free service, you may reply to him/her in this way: We’ve asked our salesmen and they said that although the customer had proposed the extended warranty, he/she didn’t agree ultimately. Nevertheless, we also tried to ask our supervisor to make an exception for you, but our supervisor didn’t approve, considering that this exception may affect other customers’ rights.

Best Answer

I think the past perfect tense works better here.

The simple past tense can make that portion look like a contradiction, that is, that the customer didn't ultimately agree with their own proposal.

  • * although the customer proposed the extended warranty, he/she didn’t agree ultimately

Using the past perfect (as is the case with your quote) treats the customer's proposal as a completed act, one that they could disagree with later:

  • although the customer had proposed the extended warranty, he/she didn’t agree ultimately
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