Learn English – How to respond to this situation

spoken-english

In my office, my colleague makes phone calls to clients. However, the client may not answer at that time. After some time, the client makes a call back to my office. Suppose I answer that call, and they simply say, "I got a missed call from this number?" How can I respond to that?

Best Answer

It depends on a number of factors, such as: Is your colleaugue there when the returned call comes in? If not, do you know when he'll be back in the office? Are you familiar enough with the nature of the call that you could handle the call? Do you have a caller ID system, so you already know who is on the other line? Depending on the answers to those questions, you could use:

"Yes, that was probably from my colleague David. Let me put you through to him."

"You probably did, but the person who called you isn't here now. Would you like me to leave a message?"

"You probably did, but the person who called you isn't here now. Is there a good time when he can reach you?"

"That was my colleague, but he isn't here right now. He was calling to ask if you would like to renew your subscription, which is going to expire soon."

"That was my colleague, but, unfortunately, you've missed him. I can let him know you called, though.

That was probably from David, but he's at lunch right now. You could try again sometime after 1:30.

This is Mrs. Jones, isn't it? Yes, my associate was trying to call you, but you've missed him. It looks like you two have started a game of phone tag."

Words I've bolded are somewhat idiomatic terms related to telephone conversations. My last response includes the term phone tag, which, according to Wikipedia, means:

A phenomenon in which two parties attempt to contact each other by telephone, but neither is able to get a hold of the other for a conversation. Both parties may leave a message on the answering machine or voicemail of the other, and request a call back.

It's a playful way to refer to two people who keep missing each other on the telephone. Mirriam-Webster mentions the term has been in use for a couple of decades, and its Learner's Dictionary says that this informal term is "chiefly US", so I'm not sure if it would be immediately recognized by a worldwide audience. However, I hear it used regularly in my workplace.

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