"Thanks so much for getting back to me with your feedback regarding implementing a disclaimer to clearly outline our textbook solutions limits. I definitely understand where you are coming from, and I will gladly pass your feedback over to the XXXXXX Study team so we can work on making your experience as user-friendly as possible in the future. "
Here in this sentence does "I understand where you're coming from" means an agreement or disagreement ?
Best Answer
This means that the speaker understands the listener's point of view. While it's not a flat-out statement of unconditional agreement, it does mean that the speaker thinks the listener raised some good points and has explained their position. Usually it implies a level of agreement, but it could be possible for someone to "see where you're coming from" and still disagree with you.
In this case, the speaker thinks your feedback makes sense, and will pass it on to whoever might be able to act upon it. The speaker may not have the right information to properly agree or disagree with your claim, but it makes enough sense to pass on to someone who will.