Example: a social worker goes to anti-social people and tries to bring them back to society.
What do you call the anti-social people? A few words pop up in my mind: clients, customers, patients … but I think they don't fit this situation very well.
What's a more adequate word?
Best Answer
The word itself will vary depending on who is delivering the service.
Many professionals who offer services will refer to them as cases when talking about the overall situation. This includes medical professionals, legal professionals, social workers, and others.
Health care workers (doctors, nurses, physical therapists, psychologists, acupuncturists, etc.) have patients. Some mental health professionals may refer to their patients instead as clients, to avoid the implication that there is something medically wrong with them.
Social workers who work with adults have clients. Certain social workers work with families. Others work with children. School counselors work with students. Still others work with veterans. With each, the more specific term is often used in place of client.
Parole/probation officers have clients, but these are also frequently called offenders.
Police officers serve the public, but individual situations that require a police response are calls. Individuals who are arrested by the police are referred to variously as perpetrators, suspects, or defendants, depending on the context, and whether they have been charged with a crime.
In your specific example, you can use client or case depending on the context.