Whenever we close a support ticket at my company, we note the resolution to the problem so that future technicians can see what we did to solve the issue. We also send the resolution to the customer so that they can see what we did to fix the problem.
On occasion, the problem will be fixed but we do not know why. We usually put "the problem has been resolved", but this doesn't really give any information to someone looking at the ticket in the future.
I'm looking for a word or phrase that means essentially, "The problem fixed itself", "We don't know how this was fixed", or "We don't have a resolution, but it works".
The issue with these phrases is that if a customer reads them, they might feel like we're incompetent, or that the issue isn't fixed.
Best Answer
The appliance repairman who tried to repair the interlock on my dishwasher could not replicate the fault. He made no repair, and the dishwasher worked fine thereafter. He marked the ticket, "FM." He said this was standard US Air Force lingo for such a situation, with the 'F" standing for same as in SNAFU, and M standing for "Magic." In my opinion, if it's good enough for the men and women who keep our jets in the air, it's good enough for me.