What is the difference between 'customer-centered' and 'customer-centric'? It seems to me that 'customer-centered' is plain and understandable. I do not see any reason to replace it with 'customer-centric.'
Learn English – customer-centered vs customer-centric
word-choice
Best Answer
I've done some further research and into more credible sources. Firstly, I think we can all agree that the term customer centered is synonymous with customer focused. According to Cambridge Online Dictionary:
The term Customer Centricity was coined by Wharton Professor Peter Fader; and has a distinct meaning from customer centered.