We’re are a small atelier on Etsy and usually get questions from clients starting with Hi, Hi Roman (they sometimes see my name before composing a question) or Hey there.
What would be the safest way of starting a reply in these cases? Currently, I use “Hello, John!” but is it ok?
We don’t need very informal relationship in conversation with customer but still want to be natural, polite and helpful.
Best Answer
It sounds as though the response you're using is polite and the correct level of formality! It seems safe and okay.