I've been wondering, why whould folks avoid the usage of Hey
to greet someone/team as the mail starts, did that really read grotesque? What could be the alternatives other than the conventionals?
Learn English – How etiquettical is it to start off a professional email with ‘Hey’
emailformalitysalutationsword-usage
Best Answer
is still the correct formal way to start an email. Stick with that. Note that you should use Ms with women even if you happen to know what their marital status is.
Save "Hey" for good friends.
This is a good guide for email etiquette, particularly when mailing companies.
https://www.career.vt.edu/JobSearchGuide/Email.html