I'm trying to describe feedback from a software system. I believe if the application's emails seems like they are from a person rather than an automated message it will get a better response from the user. When talking and writing about this I need a more formal word for this idea.
In an example sentence
The [word] of the feedback makes a difference in user's response.
I originally thought locus. When I read definitions of it though, I don't think it's the right thing, but close.
Note: this isn't spam mail, it's analytics reporting to users identifying issues in their comprehension of topics to promote help-seeking remediation. I don't need information about how spam bots are dumb and ineffective.
Best Answer
Maybe you are talking about the perceived sender of the email or source of feedback. The suggested source conveyed by the system, whether it be man or machine, is certainly important to how the feedback is perceived.