I was wondering if there was a more formal and polite way of saying:
Sorry to bug you again about this, but we still have not received a response about X ….
(if we still have not received any assistance with X)
or
Sorry to bug you again about this, but we are still having problems with X and ….
(if we have already received some assistance with X)
I would like to use examples of the two sentences above in an email directed to an organization, but I would like to avoid using "you" or "bug", if possible.
For more context, this is part of an email where we are requesting this organization to fix a service that they provide to us.
Addendum: To clarify, I'm interested in both cases when we directly pay for the service requested and when we don't.
Best Answer
I assume by "Sorry to bug you again about this" that you were already given help with "X", so instead of an apology, perhaps a thank you would work better:
This is most likely how I would write it, an apology seems to be an admission that you feel "bad" for asking and can sound "whiny", while a thank you gives the idea that you feel "good" about their previous help and appreciate it.
If you are paying for this service or for support (which you may not be), I wouldn't worry about apologizing for requesting it, especially if your previous request was not attended to.
I don't think it's quite necessary to avoid these two words, but there are a number of options if this is your goal. For example:
Personally, in any case I would drop the apology or thank you, in fact all extraneous parts of the email altogether. Busy people like to get things done quickly, and if their staff has a lot of work they'll appreciate a to-the-point email. However, it depends, and I recognize that this viewpoint avoids the literal question of what to replace those two words with.