1912 antedating
I couldn't find an origin but did find a slight antedating of the 1919 letter.
The Railroad Telegrapher in 1912 printed a humorous poem/prayer. Here's an extract:
And if some "Ham" who sounds insane,
Should move me to say things profane
O stay my hand upon the key
And may I not get "H" for "P."
May I refrain to ope my door
And kick through it some tedious bore.
Who brings to me his half-wit kid
To be transformed into a lid.
A slight variation appears in Telephony of 1913, which gives us the full text and quotes around jargon terms, and a source:
Help ! Help !
Poetry will out, sometimes in the most unexpected places and occasionally from unusual sources, says the Los Angeles (Cal.) Times. One of the latest devotees of the muse and one who has been creating considerable comment around the Alexandria is little Miss Vivian Ewing, Postal Telegraph operator in the hotel. After months of viccisitudes and troubles caused principally by the patrons of the little station in the marble corridor, Miss Ewing evolved the following prayer to assist her through her hours of toil:
Help me this day, O, Lord, to be
Kind and gentle with my key.
Help me earn my wage this day
And tempt me not to ask more pay;
And if some man who sounds insane
Should move me to hot things profane,
O stay my hand upon the key
And may I not make "H" for "P".
May I refrain to open my door
And kick through it a weary bore
Who brings to me his darling “kid”
To be transformed into a “lid”.
And may I gently treat the cranks
Who, after spoiling twenty blanks,
Fold up a lot of callow slush
And sternly bid me, “send it rush".
And when the clock points five to eight,
O, help me then to calmly wait
While some proud dad leans on the booth
And wires baby has a tooth.
In short, pray make me what I ain't,
An understudy of a saint,
That I may hold this job of mine
Till time gives me the "30" sign.
C. A. Shock, of Sherman, Texas, sent this to TELEPHONY with the suggestion that variations might be rung on it to make it apply to the telephone operator. So, “potes," sharpen pencils and have at it!
These are from snippets, so the years could be wrong, but it appears to have been reprinted in other magazines published between 1912-1914.
Lid operator
A lid operator, or lid, was originally a novice operator, rather than any poor operator.
Some quotations:
Telegraph Workers Journal, 1924:
Did you see Joe McKenua's lid? Some plush. Bill Hartley is still ...
QST, 1925:
The "lid" operator can be told very quickly when he makes a mistake. He does not use a definite "error" signal but usually betrays himself by sending a string of dots. The good operator sends "I ?" after his mistakes and starts sending again with ...
QST, 1927:
When you have traffic and want to get it off, DO NOT give it to a "lid" operator. If you do, the chances are that It will die right there. Many times I have become QSO with several stations in one direction, with the intention of QSRlng, only to find ...
QST, 1928:
We plead guilty to "getting quite a kick out of" operating our radio phone sets. The idea seems to prevail that no one except a "ham", a "lid" or a rank beginner even fools with phone. Unfortunately this is true to some extent but there are old ...
And:
... I flatter myself that I have become more than just a lid operator. I hold a commercial license, am an ORS and have made a fair showing in traffic, and to you, OM, I owe a great part of my success. You were my first schedule and I have tried to ...
And:
... gave several humorous anecdotes of his first trip as a "lid" commercial operator on the Great Lakes.
Telegraph Workers Journal, 1930:
Can it be a New Year's resolution, and that he is starting at the bottom like an inexperienced "lid"? Two nasty accidents occurred in "Mu" since the advent of the New Year. Andy and Archie fell off the booze-wagon. Nothing serious happened ...
However, Popular Science (1933) quoted in the question is all about trade jargon, and includes an English translation of "Telegrapher's Lingo". The full description is of a novice, but specifically translates lid as poor, showing the meaning is changing:
He uses a bug, but it runs away with him. As a sender he's a lid.
...
Translated, this queer language means:
He uses a semi-automatic key, but keeps it adjusted at a speed greater than that at which he can manipulate it properly. As a sender of messages he is poor.
It goes on to praise him for being able to receive at the fastest speeds and for never interrupting. (It also explains what "30" means, as mentioned in the 1919 poem.)
Sitting on the lid
This may be unrelated, but I'll include it on the off chance. The Railroad Telegrapher included reports of union members' work situation ("In 1920, there were 78,134 telegraphers on all railroads represented by The Order of Railroad Telegraphers. Membership in the union had peaked."). Some of these would include the phrase "is sitting on the lid". Here are some examples.
From the preceding 1913 Telephony:
I. S. Johnson and Leo Smiddy are working extra there, while Bro. Bob Fountaine sits on the lid.
The Railroad Telegrapher in 1911:
Bros. Packard, Wilson and Nickel sat on the lid while Bro. Hook attended the TOI'0.'ll0 [?] convention and took a trip through the East. He was relieved by Bro. _l. L. Druley, from the \'abash [?].
And here:
... rear brakeman on the division correspondent's motorcycle for several miles. I introduced him to the high and low crossings at a speed of 30 miles per, when we stopped he had both legs wrapped around the gas tank, and was settin' on his lid.
And here:
Mr. John Dalzell, Chairman of the Rules Committee, sat stubbornly "on the lid" and refused to budge. He believes that free trade in labor is the safest bulwark of tariff protection for employers.
The Railroad Telegrapher, 1914 (date verified):
Two operators taken off at Merino, making it
a one-man station, with Bro. Johnson on the lid.
Bro. Doherty to second Brighton, bumping Bro.
Baker to second Carr, vice Bro. Seeley bumping
Bro. Rotenbaum; Dent nights to the extra list.
I'm not entirely clear what this sitting on the lid refers to, but for the work reports, I get the impression it's similar to sitting on the bench, being held as reserve.
One of these is not a work report but a political report: "Mr. John Dalzell, Chairman of the Rules Committee, sat stubbornly "on the lid" and refused to budge." This has a political meaning, according to A Desk-Book of Errors in English (1906, 1920) by Frank Horace Vizetelly:
lid: A slang term for cover, hat, etc., used especially in the phrases keeping the lid down, sitting on the lid, political colloquialisms for closing up places of business, as pool-rooms, saloons, etc., or keeping a political situation in control.
This fits for the stubborn chairman of the rules committee, and speculating, perhaps this "keeping control" sense was applied to reserve workers patiently waiting their turn. Or perhaps the union work reports are telling us those workers were taking care of union business and keeping their local situation in control.
In any case, the political phrase "sitting on the lid" originated or was at least popularised by President Theodore Roosevelt when describing Secretary of War, William Howard Taft:
Taft as Secretary of War became the administration's "trouble shooter" at home and abroad. During the years between 1904 and 1908 Taft had direct charge of the construction of the Panama Canal. Roosevelt considered Taft one of his most valuable assets, so able was Taft that Roosevelt felt free to leave the capital whenever he wished, because he had "left Taft sitting on the lid." As Roosevelt's personal emissary Taft was sent on many diplomatic assignments.
The New York Times, April 1905:
It was suggested to the president that things would go along in a smooth manner, even if he was absent.
Oh, things will be all right," he said. "I have left Taft sitting on the lid keeping down the Santo Domingo matter."
Roosevelt commented in a May 1905 letter to his son:
Yes, I have been much amused with the cartoons about my remarking that I had "left Taft sitting on the lid". Some of the cartoons about the bear and wolf hunting have been really funny.
A The Evening News of 1922 commented:
This phrase went around the country at the time, and the fact that Mr. Taft's physical weight was such that we all had a feeling that if he were sitting on the lid, the lid must be geld down pretty firmly, undoubtedly had much to do with the success of the great phrase-maker's remark at that time.
More speculation: "sitting on the lid" was a metaphor for "sitting on a hat" meaning "keeping control" and the meaning passed to "sitting as a reserve on the bench". Operators sitting in reserve are often novice operators, or "lid operators". A lid operator was then originally a novice worker, and as novice workers would make more mistakes, the meaning then changed to refer to any poor operator.
My theory is that "the new normal" in use after 9/11 is a figurative extension of a therapeutic term referring to how grieving survivors handle the loss of a loved one. From an article in Psychology Today in 2010:
The phrase "the New Normal" is a term from the ‘grief and recovery' world that I've surprised myself by taking to heart. I don't take easily to slogans. If you come at me with something along the lines of "it's all good," I promise you I will snarl. (It's not all good. Some things are less than good. Other things are just okay. Iceberg lettuce, for example, or that brown blouse I thought I liked.) I do, however, feel right at home with diagnostic language, along with family oddities like, "If my grandmother had wheels, she'd be a streetcar." Hence, my fondness for the phrase, "New Normal."
Note that the publisher of the earliest book title cited in the question, The New Normal: How FDNY Firefighters are Rising to the Challenge of Life After September 11, is Counseling Service Unit of the FDNY, 2002.
The FDNY Foundation website describes the "Counseling Service Unit" in an article:
“The mental health of our members is of the utmost importance,” said Captain Frank Leto, the Deputy Director of the FDNY Counseling Services Unit. “Being in this department for 32 years, I know firefighters and EMTs respond to the most dangerous situations, but if they’re having a problem in their family or emotionally, that’s what can stop them in their tracks. We have to make sure that everyone is operating at their optimum level.”
In other words, this early publication with "The New Normal" in the title was published by a unit dedicated to mental health, that would have been familiar with the therapeutic term described in the Psychology Today article above, and the senses in which it was used prior to 9/11 as outlined below.
Many of the uses I found prior to 9/11 fit directly into this sense, and it doesn't seem far-fetched that the sense would lend itself to figurative extension as in "the nation is grieving," hence the explosion in use post-9/11.
Here are a few uses that appeared shortly before 2001.
She said it is her aim to turn those "co-victims" into people who can live in their "new 'normal.' You know you can't go back," to life before the murder, she said. "But that doesn't mean you can't be OK. There will be a new normal. There will be a new life."
Moving backward, there is this use from 1999 that describes its own context:
Those whose loved ones have died will never get back to what Klug calls "the old normal," that is, the way things used to be. "It's a process of moving to 'the new normal,'" he says. The new normal means new habits, new routines.
Another example is from 1996 in the U.K.
The counselors talk about something called a "new normal". The aim for survivors and relatives, they say, should not be to avoid the experience of last April but to minimise the extent to which it disrupts their lives.
Because of the frequency of pre-9/11 uses relating specifically to grieving for lost loved ones, with only occasional one-off uses that are unrelated to grief, my hypothesis is that this term from the Psychology community was adopted to describe the mass-grief of a country following a shocking loss.
Best Answer
It depends how exactly you as looking for the phrase, Dickey's book is from 2007, not 2017. It says:
But nothing about "5 minutes".
And others said similar things earlier, such as Spotlight on Teaching Orchestra (2005)
The Instrumentalist (1991) says:
Letterman's law of private international business (1990) says:
In 1981, there was the book Noble House, which says:
But not the rest of the phrase. This quote from the book was also in the 1981 Reader's Digest version.