Learn English – Politely asking “Why is this taking so long??”

emailpoliteness

I am trying to write a business email and, as English is not my first language, I'm having a bit of trouble coming up with a really polite way of saying the following:

Hi, It's been a week since I e-mailed you asking you for the documentation, and you haven't replied yet. I'm in a hurry, so, would you please send them to me as soon as possible?"

Here's what I've come up with so far:

I am looking forward to receiving these documents, as they are essential to our development. Would you please forward them as soon as possible?

But I feel that "Would you please forward them as soon as possible" is not polite enough. Is it? Are there any other options here?

Best Answer

What you come up with is polite enough. Another option is something along the lines of,

I hope to move forward on this project next week. Please send the requested documentation by Friday; if that is not possible, please let me know when I can expect to receive the documentation.

It's a little more pointed but gives a deadline (useful) while acknowledging that their timescale may not be the same as yours (polite).