Learn English – the difference between “claim” and “redeem”

word-usage

These words are usually used in the context of promotional codes, or top-up cards. They seem to be used both in the same context of "converting code to actual value" (e.g. code→account balance, code→gift). Is there a difference in their meaning or connotation?

For example:

  • Claim/Redeem your code
  • Claimed/Redeemed rewards

Best Answer

Reward programs use fanciful language to (mis)represent what is going on. But in terms of word definitions:

Claim means to assert that something is yours. In the context of reward programs, this is the "you've already won" case. It is your prize and they are just holding it for you until you demonstrate that you are the rightful owner. That might involve providing a promotional code or giving them your address, phone number, and other personal information to "prove" who you are. See M-W #2.

Again in the context of a rewards program, redeem means to exchange or trade something of value (like a coupon or code) for something else (like a prize or product). It also has a somewhat relevant meaning of to get back something that is or was yours ("you've already won"), by exchanging some placeholder for it (like a a coupon or code). See M-W especially #5b2.

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