Learn English – This issue should be resolved now or it should have been resolved now

american-englishgrammaticality

Sometimes we receive an office email from a native English speaking HR Admin as follows [as an example]:

We are currently experiencing issues with printer.....

Then sometimes later a follow-up email comes in as follows:

This issue should now be resolved and you should be able to ....

Question: Should the above follow-up email say This issue has now been resolved ... or it's ok to what Admin's follow-up email says. It could be that I, being a non-native English speaker, missing something here.

NOTE: I'm not a native English speaker

Best Answer

We can use 'should' when we confidently expect something to be the case, but have not yet checked. I put the cake in the oven forty-five minutes ago; it should be cooked now. I have adjusted the printer settings/refilled the paper tray/changed the toner and the issue should now be resolved/you should be able to print now.

1.1 Indicating a desirable or expected state. ‘by now pupils should be able to read with a large degree of independence’

Should