After my wife gave our postman an end-of-year tip, he bought our young girls some donuts as a treat. It was a kind, gentle gesture and he seemed almost a little uncomfortable doing it — he's sort of a gruff, manly-man type of person.
Anyway, we were wondering if there's a good word or phrase that describes this kind of thing (excuse the pun): a gentle act done by a normally gruff person (or relatedly, maybe a person who seems gruff but really isn't).
Best Answer
Not a word, but a longish phrase.
TV tropes has a page dedicated to Jerk with a Heart of Gold, which is a much shorter phrase.
And for the latter, TV Tropes describes the character thus