I sent 3.99 eth to address 0x2cd41e1ba0bb66d3c05eaf8ee031e0c1f8866183
This address was provided by coinexchange.io. This is what I see from them now: "Internal Transactions Please note we do not support incoming 'internal transactions'. Please make sure the service you are using is using a regular transaction for all deposits to our system. We will not recover internal transactions."
I don't understand how you are an exchange and knowing this could happen would still execute as internal transaction. Did I just lose my eth?