As a PS3 gamer, what can I expect in the aftermath of the PSN security breach and system outage

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I've seen a few vague (very) details from Sony, including the free month of Playstation Plus for existing users, but I don't know exactly what to expect and what I'll get.

The last I read the services were to be turned on in phases starting May 1st, but here it is, the 4th, and the East Coast of the US is still dark. I gather I should change my password once I'm online, but how do I know which information is going to be encrypted going forward?

Also, how do I join the class action lawsuit against Sony? I know many people find this gauche because the service is "free", but I am repulsed by their inability to encrypt personal data, financials, and passwords. Totally inexcusable for a service of their size and exposure, and I want some revenge.

Best Answer

Sony has released a letter detailing what they have done and are going to do.

What steps have you taken or do you plan to take to prevent future such breaches?

The new security measures being implemented include the following:

  • Added automated software monitoring and configuration management to help defend against new attacks;
  • Enhanced levels of data protection and encryption;
  • Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns;
  • Implementation of additional firewalls; and
  • The company also expedited a planned move of the system to a new data center in a different location with enhanced security.
  • The naming of new Chief Information Security Officer (CISO) directly reporting to the Chief Information Officer, Sony Corporation.

Do you currently have a policy that addresses data security and retention practices? If not, why not? If so, what are those practices and do you plan any changes in your policies as a result of this breach?

Yes, we do have policies that address data security and retention practices. Sony utilizes a global framework for providing policies to its group companies based on the international information security standard called "ISO/IEC 27001" to ensure consistent standard information security practices for each operating company. The Global Information Security Policy ("GISP") sets forth the company's information security management structure and administrative, technical and physical safeguards to protect the confidentiality, integrity, and availability of non-public information. The GISP also defines the overall direction and policy of Sony Group's information security program and the authorities and responsibilities for information security management. Additionally, Sony provides a set of 14 standards, Global Information Security Standards ("GISS"), that specify the types of controls needed for the different categories of information security management (e.g., information classification, access controls and HR security). Continued application of these policies and practices, in addition to, an expedited move to our new enhanced security data facility, are the changes being made as a result of this breach.

What steps have you taken or do you plan to take to mitigate the effects of this breach? Do you plan to offer any credit monitoring or other services to consumers who suffer actual harm as a result of this breach?

Sony Network Entertainment America is committed to helping its customers protect their personal data and will offer its U.S. account holders complimentary identity theft protection services. Because the breach affects customers worldwide, different programs may be offered in other territories. Sony Network Entertainment America is also creating a "Welcome Back" program to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company's appreciation for their patience and support. Central components of the "Welcome Back" program will include:

  • Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
  • All consumers coming back to the PlayStation Network will be provided with 30 days of free membership in the PlayStation Plus premium subscription service. Current PlayStation Plus subscribers will have their subscriptions extended for the number of days PlayStation Network and Qriocity services were unavailable and, in addition, will receive 30 days of free service.
  • Music Unlimited subscribers (in countries where the service is available) will have their subscriptions extended for the number of days PlayStation Network and Qriocity services were unavailable and, in addition, receive 30 days of free service.
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