I'd like to attach a mobile authenticator to my World of Warcraft account for obvious reasons, but for some reason, it won't initialize. I installed it a few weeks ago and haven't been able to use it.
All the error text I see is
ERROR
Check the reception in your area. If you have a signal, the server may be temporarily unavailable. Please try again later.
It's persistent. I currently have full signal on my phone and it's also connected to my DSL line through the Wifi modem as well.
I'd be most grateful if anyone could help me out with this!
My phone is a Blackberry 8520 which I've confirmed is supported and the authenticator is available in my region
Best Answer
There could potentially be three issues:
Is your phone one of the supported mobile platforms? If not, you'll have to buy an authenticator.
Where are you? The Blizzard Mobile authenticator is only available in certain regions.
If you have a supported phone and are in a supported region, you could try Resyncing or Restoring the mobile authenticator. Sometimes the serial number of the authneticator doesn't match your account and gets screwed up.
If none if these issues apply to you, contact Blizzard support directly.