I'm not sure if this is the right place to post this but I want to buy some hearthstone packs but it says Parental controls restrict even though I have never set up parental controls on the account. I followed the link to retrieving the parental controls email address but it asked me for my parental control email address even though I have never created one. I tried putting in my email and I also tried putting in my battle.net username but it didn't work.
Any suggestions?
Thanks in advance
Best Answer
According to https://us.battle.net/support/en/article/adding-and-removing-battlenet-parental-controls
Note that this doesn't apply to Hearthstone on iPad. If you're playing the iPad version of Hearthstone, only your device's parental control settings apply, not your battle.net settings!