Civilians stuck on a roof

xcom-enemy-unknown

The Aliens were invading Montreal, so I sent a strike force to intercept them. I came across a bunch of civilians holed up in what appears to be a library. After murdering about a dozen of the alien scum, at the cost of about half a dozen civilians, I've rescued all but three that are hiding on the roof… somehow. I can't find any way to access them, is there an item I'm missing like a jetpack or grappling hook that allows me to get up there? Do I have to abandon them? Or was I supposed to let them be killed by the Floaters that spawned nearby?

Best Answer

If you've killed all the aliens, any remaining civilians will be considered "rescued". On the roof is probably a pretty safe place for civilians to be, so you might just be able to ignore them and clear out the rest of the xenos.

Otherwise, if you really need to get up there, look for a drainpipe or ladder on an outside wall, or a staircase to the roof from inside. Your operatives can climb these to get to higher ground. Civilians will never spawn in a place that operatives can't get to, so there must be a way up there somewhere.