My swtor (Star Wars: Old Republic – Free to Play account) char hit level 16 yesterday. When i try to enter the game with my character i get the Error code 16 (you must validate email address). I already tried changing it, but getting the same error.
I already validated my email address days ago when i created the account, even validate it with the new email address. Still same error
The error reported in swtor states the following:
To continue playing this character, you must validate an email
address for your account. You may validate your email account by
visitingaccount.swtor.com/user/info
Error code: 16
Best Answer
To anyone having the same issue, here is what i've done:
Update
After a couple of hours on the phone with customer service - billing, i got it working. What they did was help me register an account that did not had any EA accounts associated, then they moved my character from the former account to the new one and now its working.
If you are experience this problem is most likely because in some moment on time you linked that email address with a EA account (if you either remember or not), and what you need to do (in case you dont want to talk to support center) is to change the SWTOR email address until you find an email which is not related at all with EA (For example a new email address). After that you can go back playing the game.
Remember that even Origin is related to EA
Update 2
I totally forgot that another thing that i did was start using the email address instead of the nickname at the login screen, hope that gladly help someone.
Note: The verification email isn't sent for several minutes after the change is made on the site - I forgot about this, and is important(Eroen).