A little while ago, my cell phone was stolen. Two days ago, I formatted my hdd and backed up my Diablo III folder. However, when I tried to log in, I was told that my account has been locked for suspicious activity.
Then, when I tried to reset my password through the password reset form, I noticed that the code is sent by SMS, and I don't even have the cell phone, never mind that number.
Finally, I found the account recovery form. I thought it would be fine, but then I saw a video and saw that they request a photo from our identity card! I bought Diablo III using a false last name; only my first name is real. So, I completed the form and sent an image of the error saying that the account has been locked. I've tried to submit a ticket but you can't without login.
What can I do to get my account unlocked?
Best Answer
Your only solution in this instance will be to contact Blizzard support via phone - they will need to verify who you are and then they'll be able to update these details on your account so you can regain access.
From the best I can make out of this blue post via MMO-Champion the contact details you need to use will be one of the following;
Contact Phone - 1 (800) 592-5499
Support is open Monday to Friday, 8am to 8pm PST