“Ingress is not supported on this device configuration” when launching Ingress Prime

ingress

I heard that a new version of Ingress was released, so I decided to try it out after having not played Ingress for awhile.

After logging in however, I was met by a vague error:

Ingress is not supported on this device configuration

I'm not even rooted. What could be causing this?

Best Answer

It was because I had an old version of SuperSU installed on my phone. I uninstalled it and Ingress Prime launched fine.

Apparently it looks for any apps that may suggest that you're rooted/potentially cheating. In my case it was SuperSU that triggered it, but in a Reddit thread, someone suggested that having an app called "Magisk" may also be a problem.