The mobile device I am using is the HTC one M7 and when I try to sign into the game through Google, I am left stuck on the loading screen. I have previously played Pokemon Go with the same Google account and mobile device and only now do I encounter this problem. When I attempted to sign into the game with a separate device, namely my Lg G3, everything worked just fine. I have also tried alternative methods such as:
- clearing cache and data
- uninstalling and reinstalling the app
- making sure my google account was syncing properly
A quick search through the internet did not do me much good and I am still at a lost as to what the cause of the problem is. This is the loading screen that I am stuck with:
Can anyone identify what the source of this problem is? Any potential solutions on how to fix this issue is also greatly appreciated.
Best Answer
I've had the same problem as you since the update on sunday. Couldn't log into my Google account on my phone but could on my iPad and other accounts would open on my phone. I tried everything you did daily until this worked today. In this order... I uninstalled the app, then removed my Google account from my phone and restarted my phone. Then I reassociated my Google account, reinstalled the app and then tried signing in and it worked! Hope it helps you too!