So I have two PS3s in my house.
One belongs to my brother. He bought his PS3 from another person and I reset his system so that he can have his own account on the PS3. We set up his account online but it was not working so we used my information. I did not know that having both systems on the same account would be logging me off on my system. So I looked up how to change the account on the system to his own. It worked but that's because I logged out of my account and switched it. My PS3 system logged me out of the PSN also.
I can't log in, I've tried multiple times and I can't even change my password. I tried changing the password on the PS3 but it's saying my information is not valid. Then I tried using my PC and my phone, but I have not received an email. I cannot get anyone from customer service to help because of the COVID-19 pandemic.
Please help, I do not know what to do. Now my brother can't even log into his PSN.
Best Answer
If tou are sure that credentials to your account were not be changed, probably the only way is contact with Sony Playstation's Support.