I have now tried two different set of headphones with PS4. Both have had the buttons for mute mic and volume control. Buttons have not worked on neither.
My old headphones also had volume control and mic mute buttons and those were working fine.
I am quite puzzled here, why are the buttons on headphones not working?
Best Answer
Are the buttons connected to the headset via wire, if so nothing in the PlayStations settings will help it. I see two possible options. You can go back to where you got them or find somewhere suitable to find someone to repair or even just look at them. Second you could try and find an adapter. https://www.amazon.ca/Controller-DualShock-Fosmon-Headphone-Playstation/dp/B01N2T5MQ7
The problem is if it is connected to the controller it just amplifies the volume. Does the volume come through at all?
Also I do not recommend this product. I have never trod this one, I am just showing you what to look for.