I was having a disagreement with someone regarding whose turn it was to play, and I went to shut down the PS4. I pushed the power button twice, but it didn't shut down, so I unplugged the power cord of the PS4.
We went back and forth a bit, plugging the console back in and taking it back out again. Eventually, we turned the PS4 back on and it booted up into safe mode, asking us to perform a re-installation of a software update.
Did we harm the PS4? We bought it one month ago, would we still be covered by the warranty if it has been harmed? Note that it's telling we have corrupted files, and after trying to install the update using a USB drive, error 30634-6
occurs.
How can I resolve this error message?
Best Answer
It sounds like something has become corrupted - your best bet is to try the various 'factory reset' options offered by the PS4's Safe Mode.
To boot to Safe mode, hold down the power button on the console until you hear two beeps. It should take about 8 seconds.
Once you get to Safe Mode, you will get a menu of options. The ones we're interested in are below, you should try them in the order they are presented:
PS4
on the USB driveUPDATE
.UPDATE
folder. Save the file asPS4UPDATE.PUP
.If none of the above options work, then your PS4 is well and truly broken, and you should take it to a computer repair shop to see if they can help. I doubt pulling the plug would be covered by warranty.
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