I was doing the dawnguard main quest line and I had Serana as my follower. I got to the mission to go to the chantry of auriel to get auriels bow and whenever I got there I poured the water in and the door wouldn't open, making the quest impossible to complete.
Since its impossible to complete I can't dismiss Serana since I haven't finished the quest and I have requested a mod for skyrim special edition PS4 on Bethesda.net but no one has made it. If anyone knows how to fix this plese tell me how to get rid of her, I don't have the save to load back before I did the quest.
Best Answer
According to the Unofficial Elder Scrolls Pages, this is a common bug with the game. The Ewer cannot be poured into the basin, as for some reason, the game has already advanced the quest-line past that point, making the player unable to interact with the basin.
There are console commands to fix this, however as you mentioned, you're on PS4, slightly negating this solution. The easiest of solutions with the console is to use
TCLto turn off player collision, and moving to where you need to go. Turn offTCLonce through, and find the door that leads to the next cell. Serana would be with you at that point, and you can continue the quest.Otherwise, the only other potential solution would be to reload a save that occurred before the quest was started. Consider this a lesson in making multiple saves over time!