Steam – Games do not download on Steam

steam

I have just bought Civilization 5 online through Steam as they had a promotional weekend. They were quick enough to take my money but the game does not download and now they won't respond to my mails to the support desk.

Any ideas? Do I simply call my CC provider and block this?

Does anybody who went through a similar experience have a solution?

Best Answer

Sometimes deleting the ClientRegistry blob and having Steam rebuild its cache of games helps.

From the ClientRegistry.blob answer on Steam Support:

Windows XP/Vista/7

  • Completely exit from the Steam client.
  • Go to C:\Program Files\Steam (or the Steam directory that was specified during installation).
  • Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob
  • Restart Steam to allow the file to be recreated.
  • Test the issue once more.

Mac OS X

  • Completely exit from the Steam client.
  • Go to /Users/[Username]/Library/Application Support/Steam
  • Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob
  • Restart Steam to allow the file to be recreated.
  • Test the issue once more.