Counter-Strike Global Offensive – Shortcut to Connect to a Password Protected Server

Tickets take time. Give it up to 3-4 working days. They will probably require a scan of a retail box's serial with the ticket number or another form of verification before resetting anything thought.

You can create a .bat file, put your first command line there, followed by command sleep 600. That will pause processing of the batch file for 600 secs = 10 min. Followed by next command line, that will be processed when time runs out.
This sadly doesn't work on all Windows versions.
If it woun't work for you, there is a dirtier workaround for pausing a batch file. Use

ping -n 600 127.0.0.1 > nul

in place of sleep. Again, this might not work on some other versions of Win ;)

So the whole .bat will look like this:

F:\Steam\Steam.exe +login username password
sleep 600
<command to log into server here>

Hope this helps.