Recently I have put several items onto the Galactic Trade Network (GTN) for selling.
I have 3 items which can be sold successfully, and I can receive 3 mails for successful sell confirmation.
However, for the 3 mails, only one contains the credits which I should receive. For the other 2, they have only mentioned that the credit will be sent to me with a hour.
I have waited for a day, but still I cannot receive my credits.
So I would like to know if anyone have encountered similar situation.
Is it related to my account type? (I am a preferred player).
Best Answer
Sometimes the mails take more than an hour, as confirmed by Customer Support, but you should file a ticket if it gets ridiculous:
And here:
Note that sometimes the "1 hour" mails don't show up or don't auto-delete which could be confusing you. Most of the time I pop open my mail and hit select all, then get all attachments; as such I miss a lot of the contents. Whenever I've wondered if I missed getting a payment I've assumed that I just grabbed it without thinking. Perhaps you're doing the same thing?
In any case it is certainly not related to your account type; Preferred players get all credits from the items they sell (minus the normal GTN fee and any extra if you go over the 350k credit cap), just like subscribers.