I play on both my desktop, through Facebook, and on the Android Candy Crush Saga app.
The app is linked to my Facebook account.
Occasionally the two accounts stop synchronizing for a while, up to a few days. During this time, levels unlocked on one platform will not be unlocked on the other.
Once the two platforms manage to synch back up, any unlocked levels become available on both platforms.
However, now I'm at the point where I need 3 tickets to unlock the next level on my phone, but am 1 level shy of that point on Facebook.
I've gotten 3 friends to provide tickets, but only two show up on my phone.
All three show up as having provided tickets to level 156 on Facebook, but I can't proceed because it isn't giving me credit for having completed level 155.
Is there a way to force the two platforms to synch up? Rebooting my phone or pressing the synch button within the phone app do not fix this.
Best Answer
I do not play on Android, but you may have success signing out of Facebook from the Candy Crush Saga app, and then re-signing in. Via iOS, this is a scroll down option from the "Arrow" menu -> "Gear" sub-menu on the main title screen. I regularly use this method to re-sync via my iOS device (and it seems most things are similar on the Android variant).
This can also be very useful on the mobile device versions, as it gives you the option to play "Mystery Quests" instead of getting tickets.